1-Year Warranty
ÖNDÖRQ Elevate Invisible Height Insoles are built for daily wear, stable lift, and long-term comfort.
Every pair is covered by our 1-year warranty against product defects.
If a genuine fault appears within the first year, we will replace the affected pair free of charge.
They are stronger than they look.
Why we offer it
Height insoles need to feel reliable.
They should hold their shape.
They should feel stable inside your shoes.
They should support daily wear.
They should not feel like cheap foam that collapses after a few uses.
That is why ÖNDÖRQ Elevate is made with a layered construction, including a breathable woven mesh top layer, high-density TPU foam body, and firmer TPU stabilising heel base.
The warranty exists because the product is built to last, not just to look good on day one.
What the warranty covers
Your 1-year warranty covers genuine product defects, including:
- unexpected material failure
- Excessive compression of the TPU foam
- manufacturing faults
- structural issues affecting normal use
- defects that prevent the insole from being worn as intended
If this happens within the first year, contact us with your order number and clear photos of the issue.
If the issue is confirmed as a product fault, we will replace the affected pair free of charge.
What the warranty does not cover
The warranty does not cover damage caused by:
- cutting or trimming the insoles incorrectly
- using them in unsuitable shoes
- excessive force, misuse, or accidental damage
- normal signs of wear from regular use
- odour, dirt, stains, or cosmetic wear
- damage caused by washing, soaking, or drying with direct heat
- loss or theft after delivery
The warranty covers product defects. It does not turn normal wear into a free replacement cycle.
Normal wear vs. a product fault
Some signs of wear are normal with any insole used inside shoes.
This can include light marking, fabric wear, slight surface creasing, or cosmetic changes from daily use.
A product fault is different. A fault means the insole has failed structurally or cannot perform as intended during normal use.
How to make a warranty claim
To make a warranty claim, contact us with:
- your order number
- the email address used at checkout
- clear photos of the issue
- a short explanation of what happened
Once reviewed, we will confirm whether the issue is covered by the warranty.
If approved, your replacement will be arranged free of charge.
A product built for daily confidence
ÖNDÖRQ Elevate is designed to give you a subtle height boost inside your own shoes, while staying hidden, stable, and comfortable during normal daily wear.
The 1-year warranty is there to back that up.
Not because the product is fragile.
Because it is built to be worn.
FAQ
How long does the warranty last?
The warranty lasts for 1 year from the date your order is delivered.
What does the warranty cover?
It covers genuine product defects, manufacturing faults, material failure, and structural issues that stop the insole from being used as intended.
Does the warranty cover normal wear and tear?
No. Light cosmetic wear, marks, fabric changes, and normal signs of use are not covered.
Does the warranty cover incorrectly trimmed insoles?
No. Damage caused by cutting, trimming, or altering the insoles incorrectly is not covered.
Do I need photos to make a claim?
Yes. Clear photos help us review the issue quickly and confirm whether it is covered.
Will I get a refund or replacement?
Approved warranty claims are handled with a free replacement for the affected pair.
Is the warranty different from the 60-day money-back guarantee?
Yes. The 60-day guarantee lets you try the product and return it if it is not right for you. The 1-year warranty protects you against genuine product faults after purchase.
