60-Day Money-Back Guarantee
Try ÖNDÖRQ properly. Wear them in your shoes. Test the fit, the lift, the comfort, and the hidden look in real life.
If they are not right for you, you have 60 days from delivery to request a return.
No pressure. No awkward process. Just a clear guarantee that lets you buy with confidence.
Why we offer it
Height insoles are the kind of product you need to feel for yourself.
You need to know they fit your shoes.
You need to know they feel stable.
You need to know they stay hidden.
You need to know the lift feels natural.
That is why every ÖNDÖRQ order is covered by our 60-day money-back guarantee.
The product is built to help you stand taller naturally with more presence, but the decision should still feel safe before you commit.
What the guarantee covers
Your 60-day money-back guarantee covers you if:
- the fit does not feel right
- the lift is not what you expected
- the insoles are not suitable for your shoes
- the comfort is not right for daily wear
- you decide ÖNDÖRQ is not for you
You can try them at home, test them in your shoes, and decide properly.
How to request a return
To start a return, contact us within 60 days of delivery with your order number and email address.
Once your return is approved, we will send you the return instructions.
After your order is received, your refund will be processed within 24 hours.
Return condition
Returned items should be sent back in a reasonable condition.
They can be tried and tested, but they should not be completeley damaged, heavily worn, altered, cut incorrectly, or returned in a condition that makes them impossible to inspect.
This guarantee is designed so you can test ÖNDÖRQ properly, for upto 60 days, not so the product can be used heavily and returned after full wear.
Refund timing
Once your return arrives and has been checked, your refund will be issued within 24 hours.
Your bank or payment provider may take additional time to show the refund in your account.
Faulty or damaged orders
If your order arrives damaged, faulty, or incorrect, contact us with your order number and a clear photo of the issue.
Faulty or incorrect orders are handled separately from standard returns and will be replaced or refunded depending on the issue.
A simple guarantee
ÖNDÖRQ is built for subtle height, natural walking, and discreet daily wear.
Try them properly.
Test them in your shoes.
See how they feel.
If they are not right for you, the 60-day guarantee is there.
FAQ
When does the 60-day guarantee start?
The 60-day period starts from the day your order is delivered.
Can I try them before deciding?
Yes. The guarantee exists so you can test the fit, lift, comfort, and hidden look properly.
Do I need the original packaging?
Original packaging is preferred where possible, but the most important thing is that the product is returned in a reasonable condition.
How long does a refund take?
Once your return is received and checked, your refund will be processed within 48 hours. Your bank or payment provider may take longer to show the money in your account.
Are return shipping costs covered?
Do not publish this line until your exact return shipping policy is confirmed. If customers pay return postage, say it directly. If you cover faulty-item returns only, say that directly.
